Frequently Asked Questions
Everything you need to know about your skincare journey.
Are your products suitable for sensitive skin?
Yes, all our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test before full application.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your glow-up essentials sooner.
Do you test your products on animals?
Absolutely not. The Derma Company is 100% cruelty-free. We do not test our finished products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team for a personalized consultation.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.